The story so far.

In january of this year a VW Polo decided to attempt to do a limbo dance under the rear of the Piglet.  I obtained a quotation for repairs from Beadles and at the same time raised a number of issues that required attention under warranty.  Unfortunatly for me I stupidly agreed that the warranty work could be undertaken at the same time as the accident repair.  However it took three attempts and eight months for Beadles to aquire the correct panels and attempt to complete the repairs!  When it came to the warranty works I was informed "sorry sir your vehicle is now out of warranty but we can undertake the works at an extrortionate cost to yourself".  Even when I tried to explain to them that they had inspected, photographed and agreed what, when and how the warranty works were to be undertaken, they couldn't take this on board and threw it back in my face.  Their customer liaison lady even had the audacity to inform me that although they had initially agreed to do the works, the details of the work hadn't been logged onto the warranty claim system and it was my fault!  I did ask them to explain that as a customer (former) and the fact that I didn't work for them, how would I know this or are their customers expected to do their (Beadles) administration?  The degree of their own self incompetence just didn't seem to sink in.

I then went to inspect and collect my vehicle and upon inspecting it imediatly noted that some of the repaired accident damage looked as though it had been painted with a paintball gun!  Rough, lumpy and the wrong colour.  They hadn't even flattened off the damaged chipped paintwork (I'll try and post some pic's).  Once the Body Shop Manager was found, his responce and defence was "perhaps the guy's were doing me a favour" I still cannot work out the reasoning or justification behind that line of defence as it was an authorised insurance repair.

Latest:  The accident repair has now been completed and a small percentage of the warranty work has also been completed.  I've now left things in the hands of Land Rover Customer Relations to come up with an answer to the substandard quality of their dealership's workmanship/customer relations.

Footnote:  Having spoken to a work colleague about mu Beadles issues (knowing that he had previously used Beadles services), he raised his own experiances/issues with this dealership.  He described how after having a full service completed on his Discovery, whilst driving home he found the power down 50% with excessive black smoke belching out the back.  Once home he had Land Rover Assistance attend and they found that one of the turbo hoses hadn't been reattached!  On another occasion he dropped his viehicle off for its MOT.  Beadles contacted him and informed him that one of the wiper blades had a small split.  He asked them to change all the wipers which they did.  Whilst driving home it started to rain, yes you've gussed it, one of the newly fitted wiper blades and yes it was the drivers side, flew off into the fast lane of the M2 never to be seen again!

Quality service, pure quality.  Beware you have been warned and please do let me know if you've also had issues with this dealership?