In my attempts to obtain a repair to the corroded bell housing on the Warn winch and a replacement bonnet mounted G4 decal, I was told by a customer care representative that nothing fitted by 'Special Vehicles' i.e. any G4 part or the Tangiers Orange paintwork is covered by the LR warranty as they were not fitted at the factory!
I explained that G4 vehicles were built at the factory and factory upgraded to G4 spec at 'LR Special Vehicles' and as such WAS built by LR...
She reiterated that as the parts were not fitted at the factory they were not covered by the warranty!
At this point I realized that what she meant was the parts don't show up on the build sheet (this was confirmed by the fact that my vehicle was painted Black, which they all are then sprayed Tangiers Orange by SV). If it ain't on the build sheet, it ain't covered by the warranty!!!
I asked to speak with her supervisor or Special Vehicles direct and was told that 'they aren't customer facing'! i.e. she is my only point of contact...
This is a major issue for all members if it is true and people bought ex-2009 challenge vehicles thinking they are fully covered under the 3 year warranty, especially the paint warranty!
Does anyone have details to the contrary and if so can we seek a 'blanket' statement from LR on the matter?
Cheers,
Vic Originally BL57 TWY, ex Belgium Trials Vehicle
'Never eat anything bigger than your head!'